Casino Security Ambassador — Guest-First Safety & Service

Live! Casino Pittsburgh; Greensburg (Westmoreland County); On-site; USD 19,000 - 30,000; Full time

Job summary

Live! Casino Pittsburgh is seeking a Security Ambassador to safeguard guests, team members and assets while delivering top‑notch service in a high‑energy casino.

You will greet guests, verify IDs, explain house rules, assist with disputes and emergencies, monitor entrances, and coordinate with security staff to maintain a safe, welcoming environment. The role requires standing long hours, passing a background check and obtaining/maintaining a gaming license.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security or guest service experience preferred.
• Ability to obtain and maintain a gaming license.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards for entry; deny underage or unauthorized entrants.
• Explain casino rules, regulations and code of conduct.
• Interact with the public professionally; provide assistance and directions.
• Assist with customer disputes, intoxicated subjects, and incidents.
• Respond to medical or fire emergencies as required.
• Operate the Security Dispatch Office and communicate as needed.
• Monitor entrances, employee/visitor access, and traffic flow.

Skills

Write reports

Telephone use

Read memos

Multi-task

Customer service

Driver's license

Time pressure

Alertness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino Pittsburgh is seeking a Security Ambassador to safeguard guests, team members and assets while delivering top‑notch service in a high‑energy casino.

You will greet guests, verify IDs, explain house rules, assist with disputes and emergencies, monitor entrances, and coordinate with security staff to maintain a safe, welcoming environment. The role requires standing long hours, passing a background check and obtaining/maintaining a gaming license.