Guest Safety & Security Ambassador

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Job summary

Live! Casino & Hotel Virginia seeks a Security Ambassador to safeguard guests, team members, and assets while delivering exceptional service. You will greet visitors, verify IDs, enforce rules, and respond to emergencies in a fast-paced casino-hotel setting.

The role emphasizes guest interaction, incident handling, and teamwork in a high-energy environment. A valid driver's license and ability to work extended shifts in a cigarette-smoke friendly area are required.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: 1–2 years in security focused on guest service.
• Licensure: Must obtain Virginia Gaming Control Board licensure as required.
• Environment: Able to work in areas with alcohol and smoking.
• Physical: Stand and walk for extended periods; lift up to 50 lbs.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs at entry; enforce age and weapon/ prohibited item rules.
• Explain casino/hotel rules, regulations, and code of conduct.
• Interact with guests professionally; provide directions and answers.
• Assist with disputes, intoxicated subjects, incidents and traffic control.
• Resolve complaints within authority; refer to management when needed.
• Notify supervisors of unusual events, incidents or crimes.
• Respond to medical or fire emergencies affecting guests or staff.
• Operate the Security Dispatch Office; use radio/phone as required.
• Monitor entrance/exit points and maintain visitor logs.

Skills

Write reports

Telephone use

Read memos

Multi-task

Customer service

Driver's license

Time pressure

Situational awareness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino & Hotel Virginia seeks a Security Ambassador to safeguard guests, team members, and assets while delivering exceptional service. You will greet visitors, verify IDs, enforce rules, and respond to emergencies in a fast-paced casino-hotel setting.

The role emphasizes guest interaction, incident handling, and teamwork in a high-energy environment. A valid driver's license and ability to work extended shifts in a cigarette-smoke friendly area are required.