Casino Security & Guest Experience Ambassador

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Job summary

Live! Casino & Hotel Virginia is seeking a Security Ambassador to safeguard guests, teammates, and assets while delivering top-tier customer service. You will welcome guests, verify IDs, explain casino rules, and respond to incidents with professionalism in a high-energy venue.

The role requires readiness to handle emergencies, monitor entrances, and support operations across casino and hotel spaces. A high school diploma and security experience are preferred; Virginia licensure may be required.

Qualifications

• Education: High school diploma or GED equivalent preferred.
• Experience: 1–2 years in security with guest service focus preferred.
• Exposure to alcohol and smoking environment and ability to work in it.
• Must be able to secure and maintain Virginia Gaming Board licensure or as required by Live's standards.

Responsibilities

• Greet guests with a smile and warm welcome.
• Check IDs; refuse entry to under 21 or those with prohibited items.
• Explain rules, regulations, and code of conduct.
• Interact with the public professionally; assist, give directions, respond to inquiries.
• Assist with disputes, intoxicated subjects, criminal matters and traffic control.
• Resolve complaints within authority; refer to management when needed.
• Notify supervisors of unusual events or incidents.
• Respond to medical or fire emergencies.
• Operate Security Dispatch Office and communicate via radio/phone.
• Monitor entrance and log visitors/vendors.
• Control traffic in valet and parking areas.
• Investigate first reports of injury; react to incidents.

Skills

Written reports

Telephone etiquette

Memo comprehension

multitasking

Customer service

Driver's license

Time pressure

Alertness

Dexterity

Education

High school diploma or GED

Job description

Live! Casino & Hotel Virginia is seeking a Security Ambassador to safeguard guests, teammates, and assets while delivering top-tier customer service. You will welcome guests, verify IDs, explain casino rules, and respond to incidents with professionalism in a high-energy venue.

The role requires readiness to handle emergencies, monitor entrances, and support operations across casino and hotel spaces. A high school diploma and security experience are preferred; Virginia licensure may be required.