Casino Events Specialist - Guest Experience & Promotions

Grand Sierra Resort Corporation; Reno (NV); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible shifts

Indoor work environment

Descripción de la vacante

Grand Sierra Resort Corporation in Reno, NV seeks a versatile team member to deliver premier guest service across casino events and promotions. You will sign up Infinity Rewards members, answer questions, provide directions, and support marketing initiatives while maintaining compliance with gaming licenses.

Responsibilities include event setup, loading boxes, monitoring ID and player cards, guiding guests, and assisting with tournament scoring.

Formación

• Excellent communication skills both written and oral.
• Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.
• Must possess a strong attention to detail.
• Ability to present information and respond to questions from groups of managers, staff, guests, and public.
• Reading, writing, and basic math skills are required.
• Clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, and decision making are required.
• Flexible to work all shifts including holidays, nights, and weekend hours.

Responsabilidades

• Provide excellent guest service by answering questions, giving directions, signing up new Infinity Rewards members, supporting marketing initiatives and solicit interest and sign-ups for casino events.
• Help with loading and opening boxes, ensuring they are in good condition and the correct amount is issued.
• Check ID and player’s cards.
• Observe gaming activity and relay security concerns to appropriate personnel.
• Perform event management and score tournaments.
• Help set up and run all casino events and promotions within department.
• Relay accurate information to guests regarding hours of operation, hotel services, directions to attractions or function rooms, car rentals, shuttle service, etc.
• Move throughout the casino floor to meet guest needs.
• Other duties as assigned within the scope of this position.

Conocimientos

Excellent communication

Interpersonal skills

Attention to detail

Present information to groups

Reading, writing, basic math

Clerical, coordination

Problem solving

Flexibility with shifts

Descripción del empleo

Grand Sierra Resort Corporation in Reno, NV seeks a versatile team member to deliver premier guest service across casino events and promotions. You will sign up Infinity Rewards members, answer questions, provide directions, and support marketing initiatives while maintaining compliance with gaming licenses.

Responsibilities include event setup, loading boxes, monitoring ID and player cards, guiding guests, and assisting with tournament scoring.