VIP Casino Host: Guest Relations & Promotions

Caesars Entertainment; Reno (NV); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corporation in Reno, NV is seeking a guest services professional to provide high-level guest service, manage a block of guests, and implement programs to increase rated play.

The role involves staying informed about casino events and promotions, evaluating guest activity for comps, and coordinating with other departments to enhance guest experiences. Strong communication and a service-oriented mindset are essential.

Formación

• Bachelor’s degree in a business-related field or equivalent experience preferred
• Minimum 2 years of experience in sales or marketing, or equivalent
• Gaming industry experience is strongly preferred
• Ability to obtain a valid state gaming license

Responsabilidades

• Provide high-level guest service and implement programs to increase guest satisfaction and rated play
• Maintain knowledge of casino events and promotions
• Evaluate guests’ play to issue comps
• Manage a designated block of guests and communicate with guests about services and events
• Prepare and deliver reports as needed
• Uphold core values and deliver family-style service

Conocimientos

Guest service

Sales knowledge

Communication skills

Event coordination

Educación

Bachelor's degree in business or related field

Descripción del empleo

Caesars Entertainment Corporation in Reno, NV is seeking a guest services professional to provide high-level guest service, manage a block of guests, and implement programs to increase rated play.

The role involves staying informed about casino events and promotions, evaluating guest activity for comps, and coordinating with other departments to enhance guest experiences. Strong communication and a service-oriented mindset are essential.