Cashier / Guest Services Team Member

Firehouse Subs; Austin (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Work in a high-tipping location

Cash tips + credit card tips paid out

Earn an additional $2–$4/hour in tips

Flexible scheduling

Job summary

Firehouse Subs in Austin, TX is seeking a Cashier/Guest Services Team Member to deliver an exceptional guest experience in a casual dining environment. You will greet guests, take orders, enter them into the POS, handle cash and card transactions, and support food preparation to ensure timely delivery.

You will thrive in a fast-paced setting, maintain strong menu knowledge, and collaborate with teammates to keep the dining area inviting. Flexible scheduling and tips are part of the role.

Qualifications

• Thriving in a fast-paced environment.
• Maintaining strong menu and product knowledge.
• Greeting guests with a friendly, welcoming attitude.
• Taking customer orders and accurately entering them into the POS system.
• Handling cash and card transactions with accuracy.
• Providing outstanding customer service by addressing questions and resolving concerns professionally.

Responsibilities

• Taking customer orders and accurately entering them into the POS system.
• Handling cash and card transactions with accuracy.
• Providing outstanding customer service by addressing questions and resolving concerns professionally.
• Assisting with food preparation and ensuring timely order delivery.
• Keeping the dining area clean, organized, and inviting.
• Working collaboratively with team members to ensure smooth operations.

Skills

Customer service

Cash handling

POS system

Menu knowledge

Team player

Friendly demeanor

Tools

POS system

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Perks & Pay

• Work in a high-tipping location
• Cash tips + credit card tips paid out on your bi-weekly paycheck
• Earn an additional $2–$4/hour in tips (amounts may vary)
• Flexible scheduling

Shift Availability

• Day shift
• Full-time & part-time positions available
• Monday–Friday, with weekends as needed

Work Environment

• Casual dining restaurant
• In-person position

Position Expectations

As a Cashier/Guest Services Team Member, you will play a key role in delivering an exceptional guest experience.

• Thriving in a fast-paced environment
• Maintaining strong menu and product knowledge
• Greeting guests with a friendly, welcoming attitude
• Taking customer orders and accurately entering them into the POS system
• Handling cash and card transactions with accuracy
• Providing outstanding customer service by addressing questions and resolving concerns professionally
• Assisting with food preparation and ensuring timely order delivery
• Keeping the dining area clean, organized, and inviting
• Working collaboratively with team members to ensure smooth operations
• Supporting Firehouse Subs Public Safety Foundation fundraising initiatives