Cashier / Guest Services Team Member

firehousefranchiseejobs; Cypress (TX); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Paid training

Employee discounts

Flexible schedule

Job summary

Firehouse Subs in a high-tipping location is seeking a Cashier/Guest Services Team Member to deliver a great guest experience.

You will greet guests, take orders, enter them into the POS, handle cash and card transactions, and keep the dining area clean.

This in-person role offers flexible scheduling, opportunities for training, and benefits such as health, dental, vision, 401(k) with matching, PTO, and employee discounts.

Qualifications

• Thriving in a fast-paced environment and delivering friendly service.
• Maintains strong menu and product knowledge.
• Greet guests warmly and take orders accurately.
• Enter orders into the POS system precisely.
• Handle cash and card transactions accurately.
• Provide outstanding customer service and resolve concerns professionally.
• Assist with food preparation and ensure timely delivery.
• Keep dining area clean, organized, and inviting.
• Collaborate with teammates to ensure smooth operations.
• Support Firehouse Subs Public Safety Foundation fundraising.

Responsibilities

• Thriving in a fast-paced environment
• Maintaining strong menu and product knowledge
• Greeting guests with a friendly attitude
• Taking customer orders and entering them into the POS
• Handling cash and card transactions with accuracy
• Providing outstanding customer service by addressing questions
• Assisting with food preparation and timely order delivery
• Keeping the dining area clean, organized, and inviting
• Working collaboratively with team members
• Supporting Firehouse Subs Public Safety Foundation fundraising

Skills

Fast-paced environment

Menu knowledge

Customer service

Team collaboration

Cash handling

POS transactions

Food preparation

Guest greeting

Tools

POS system

Job description

Benefits:

• Free uniforms


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance

Perks & Pay

• Work in a high-tipping location


• Cash tips + credit card tips paid out on your bi-weekly paycheck


• Earn an additional $2–$4/hour in tips (amounts may vary)


• Flexible scheduling

Shift Availability

• Day shift


• Full-time & part-time positions available


• Monday–Friday, with weekends as needed

Work Environment

• Casual dining restaurant


• In-person position

Benefits

• 401(k)


• Health insurance


• Dental insurance


• Paid time off


• Paid training


• Employee discounts


• Flexible schedule

Position Expectations

As a Cashier/Guest Services Team Member, you will play a key role in delivering an exceptional guest experience. Responsibilities include:

• Thriving in a fast-paced environment


• Maintaining strong menu and product knowledge


• Greeting guests with a friendly, welcoming attitude


• Taking customer orders and accurately entering them into the POS system


• Handling cash and card transactions with accuracy


• Providing outstanding customer service by addressing questions and resolving concerns professionally


• Assisting with food preparation and ensuring timely order delivery


• Keeping the dining area clean, organized, and inviting


• Working collaboratively with team members to ensure smooth operations


• Supporting Firehouse Subs Public Safety Foundation fundraising initiatives

Our Mission

To share our passion for hearty, flavorful food, deliver heartfelt service, and support public safety.

How We Achieve It

• Investing in our team and our community


• Building a family-oriented culture


• Serving high-quality, delicious subs every day

Why Join Us?

Our team members are essential to our success. From taking orders and preparing food to engaging with guests, you’ll be on the front lines of creating a great experience.

This is a fantastic opportunity to gain experience in a fast-paced, team-oriented restaurant environment. If you love providing excellent customer service and want to be part of a supportive team, we’d love to meet you.