Cashier / Guest Services Team Member

firehousefranchiseejobs; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Job summary

Firehouse Subs in Texas is hiring a Cashier/Guest Services Team Member to deliver an exceptional guest experience in our casual dining location. This in-person role offers day shifts with both full-time and part-time options and includes tips paid bi-weekly.

You will help take orders, operate the POS, maintain product knowledge, and support fundraising for the Firehouse Subs Public Safety Foundation while keeping the dining area inviting.

Qualifications

• Thriving in a fast-paced environment.
• Maintain strong menu and product knowledge.
• Greet guests with a friendly, welcoming attitude.
• Take customer orders and enter them into the POS system.
• Handle cash and card transactions accurately.
• Provide outstanding customer service and address questions professionally.
• Assist with food preparation and ensure timely order delivery.
• Keep dining area clean, organized, and inviting.
• Support fundraising initiatives for Firehouse Subs Public Safety Foundation.

Responsibilities

• Thriving in a fast-paced environment.
• Maintaining strong menu and product knowledge.
• Greeting guests with a friendly, welcoming attitude.
• Taking customer orders and accurately entering them into the POS system.
• Handling cash and card transactions with accuracy.
• Providing outstanding customer service by addressing questions and resolving concerns.

Skills

Fast-paced environment

Menu knowledge

Customer service

Job description

Benefits:

• Free uniforms


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance

Perks & Pay

• Work in a high-tipping location


• Cash tips + credit card tips paid out on your bi-weekly paycheck


• Earn an additional $2–$4/hour in tips (amounts may vary)


• Flexible scheduling

Shift Availability

• Day shift


• Full-time & part-time positions available


• Monday–Friday, with weekends as needed

Work Environment

• Casual dining restaurant


• In-person position

Benefits

• 401(k)


• Health insurance


• Dental insurance


• Paid time off


• Paid training


• Employee discounts


• Flexible schedule

Position Expectations

As a Cashier/Guest Services Team Member, you will play a key role in delivering an exceptional guest experience. Responsibilities include:

• Thriving in a fast-paced environment


• Maintaining strong menu and product knowledge


• Greeting guests with a friendly, welcoming attitude


• Taking customer orders and accurately entering them into the POS system


• Handling cash and card transactions with accuracy


• Providing outstanding customer service by addressing questions and resolving concerns professionally


• Assisting with food preparation and ensuring timely order delivery


• Keeping the dining area clean, organized, and inviting


• Working collaboratively with team members to ensure smooth operations


• Supporting Firehouse Subs Public Safety Foundation fundraising initiatives

Our Mission

To share our passion for hearty, flavorful food, deliver heartfelt service, and support public safety.

How We Achieve It

• Investing in our team and our community


• Building a family-oriented culture


• Serving high-quality, delicious subs every day

Why Join Us?

Our team members are essential to our success. From taking orders and preparing food to engaging with guests, you’ll be on the front lines of creating a great experience.

This is a fantastic opportunity to gain experience in a fast-paced, team-oriented restaurant environment. If you love providing excellent customer service and want to be part of a supportive team, we’d love to meet you.