Case Reopen Specialist - Part-Time, Remote

HRS Talent Solutions; Fayetteville (NC); Remote; USD 33,000 - 47,000; Part time

Job summary

HRS Talent Solutions is seeking a part-time remote Customer Case Administration Assistant. You will review replies to closed support cases, connect new information to history, and determine if a case should be reopened or linked to the correct owner.

The role emphasizes accurate note-taking, preserving customer details, and routing urgent or sensitive concerns to the right team while maintaining proper ownership. Hours and software will be confirmed by the employer.

Qualifications

• Prior customer service experience is helpful.
• Office administration experience is helpful.
• Meticulous and organized workflow is important.

Responsibilities

• Review assigned replies to closed online support cases.
• Match the message to the correct customer and earlier case.
• Identify a continuing issue or a distinct new request.
• Apply the permitted reopen or linked-case status.
• Preserve the customer's new details in their own words.
• Route an urgent or sensitive concern to the designated team.
• Note the next owner and avoid duplicate acknowledgements.
• Demonstrate ability to read a conversation thread and write concise notes without declaring a problem fixed.

Skills

Customer service

Office administration

Detail-oriented

Job description

HRS Talent Solutions is seeking a part-time remote Customer Case Administration Assistant. You will review replies to closed support cases, connect new information to history, and determine if a case should be reopened or linked to the correct owner.

The role emphasizes accurate note-taking, preserving customer details, and routing urgent or sensitive concerns to the right team while maintaining proper ownership. Hours and software will be confirmed by the employer.