Remote Resolution Check-in Specialist

HRS Talent Solutions; Denver (CO); Remote; USD 37,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Resolution Check-in Assistant for a remote customer service role. The position offers flexible hours, with a pay rate of 26.85–28.35 USD per hour, and allows part-time or full-time engagement.

The role focuses on reviewing case progress, sending follow-ups, and updating case status while maintaining accurate notes and respectful communication with customers.

Qualifications

• Experience in remote customer service is preferred.
• Strong written communication and record-keeping skills.
• Ability to follow documented processes precisely.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Send the approved question through the customer's preferred channel.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Skills

Customer service

Job description

HRS Talent Solutions is seeking a Resolution Check-in Assistant for a remote customer service role. The position offers flexible hours, with a pay rate of 26.85–28.35 USD per hour, and allows part-time or full-time engagement.

The role focuses on reviewing case progress, sending follow-ups, and updating case status while maintaining accurate notes and respectful communication with customers.