Remote Resolution Check-In Specialist

Hrstalentsolutions; Denver (CO); Remote; USD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Resolution Check-in Assistant for remote customer service. The role focuses on listening and maintaining accurate case records while addressing follow-ups as needed. You will operate within a queue system, handling check-ins with care and precision.

The position can be part-time or full-time and is based remotely in the United States. Candidates should be comfortable with concise email communication and documenting interactions clearly for the next agent.

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Comfort with short, natural email communication.
• Ability to maintain accurate case histories and records.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Send the approved question through the customer’s preferred channel.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Skills

Active listening

Record keeping

Customer service

Job description

Hrstalentsolutions is seeking a Resolution Check-in Assistant for remote customer service. The role focuses on listening and maintaining accurate case records while addressing follow-ups as needed. You will operate within a queue system, handling check-ins with care and precision.

The position can be part-time or full-time and is based remotely in the United States. Candidates should be comfortable with concise email communication and documenting interactions clearly for the next agent.