Remote Callback Coordinator (Part-Time)

HRS Talent Solutions; Youngstown (OH); Remote; USD 31,000 - 44,000; Part time

Job summary

HRS Talent Solutions is seeking a part-time callback support assistant to manage customer contact preferences and coordinate specialist callbacks remotely in the United States.

This role focuses on written customer service, careful record-keeping, and ensuring accurate handoffs. Training is provided to learn the case system, verification steps, and response guidelines. Ability to work independently from a home office is preferred.

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Ability to record call preferences and prepare handoffs accurately.
• Comfort with written communication and attention to detail.

Responsibilities

• Review assigned online cases awaiting a specialist callback.
• Record customer availability, time window, and time zone.
• Provide clear handoffs to the assigned specialist.
• Update preferences when customers change details.
• Route urgent concerns according to escalation rules.
• Maintain a visible owner for follow-up.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a part-time callback support assistant to manage customer contact preferences and coordinate specialist callbacks remotely in the United States.

This role focuses on written customer service, careful record-keeping, and ensuring accurate handoffs. Training is provided to learn the case system, verification steps, and response guidelines. Ability to work independently from a home office is preferred.