Remote Customer Follow-Up Specialist

HRS Talent Solutions; United States; A distancia; AUD 62.000 - 66.000; Jornada completa

Descripción de la vacante

HRS Talent Solutions is seeking a Customer Follow-up Correspondence Assistant to manage remote, full-time email follow-ups. You will review conversations, confirm promised actions, and send courteous replies using approved language while maintaining accurate case records.

The role emphasizes clear, concise written communication and proper handoffs between teams. Training on systems and response rules will be provided, with focus on keeping customers informed and ensuring the next steps are

Formación

• Excellent written communication skills and attention to detail.
• Experience in customer service or office administration is useful.

Responsabilidades

• Review assigned online email threads and identify those waiting for a reply.
• Draft short messages based on approved guidance rather than policy specifics.
• Record replies and status changes in the customer system.
• Flag messages that appear to be misrouted to the wrong record.

Descripción del empleo

HRS Talent Solutions is seeking a Customer Follow-up Correspondence Assistant to manage remote, full-time email follow-ups. You will review conversations, confirm promised actions, and send courteous replies using approved language while maintaining accurate case records.

The role emphasizes clear, concise written communication and proper handoffs between teams. Training on systems and response rules will be provided, with focus on keeping customers informed and ensuring the next steps are