Carrier Coordination & Logistics Specialist

NFI; Kutztown (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

NFI is seeking a Distribution Logistics Coordinator to ensure customer transportation needs are met, handling calls, routing, scheduling and clerical duties, with emphasis on timely communication with carriers and customers.

You will coordinate orders with carriers, track shipments, manage queues, and support management with reporting and problem resolution in a fast-paced warehouse environment.

Qualifications

• Experience in a fast paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent customer service skills.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to multi-task and manage priority lists.
• Previous transportation and/or DOT experience helpful.
• Prior customer service experience.
• High School Degree required.
• Ability to work irregular or extended hours including nights, weekends and holidays.
• Work in environments with variable noise, lighting and temperature.

Responsibilities

• Services both external and internal customer needs on a regular basis.
• Coordinates scheduling of orders with carriers (internal, external and/or brokerage).
• Manage shipment queue and priority lists.
• Provides load and/or order tracking/tracing and completes adjustments as needed.
• Repowers loads as carrier fall off/cover expedites orders as they arrive.
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays.
• Compiles data for daily reports.
• Compiles and transmits carrier information to customers to expedite future orders.
• Coordinate on scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders.
• Communicates feedback to management, including any signs of dissatisfaction.
• Prepares shipping and tracing information to customers/management as required.
• Positively interacts with customers, operations and carriers.
• Assists with other administrative duties as needed by management.

Tools

Microsoft Office

Job description

NFI is seeking a Distribution Logistics Coordinator to ensure customer transportation needs are met, handling calls, routing, scheduling and clerical duties, with emphasis on timely communication with carriers and customers.

You will coordinate orders with carriers, track shipments, manage queues, and support management with reporting and problem resolution in a fast-paced warehouse environment.