Carrier Capacity Specialist

C.H. Robinson Worldwide; Phoenix (AZ); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Job summary

C.H. Robinson Worldwide in Phoenix, AZ seeks a Capacity Portfolio Representative to blend inside sales, account management, and operations for a growing carrier portfolio.

You will match the right truck with the right shipment at the right time and price, delivering exceptional service through collaboration with carriers, dispatchers, and drivers. You’ll receive top-tier onboarding, ongoing development, and a supportive team culture focused on your success and internal advancement within Sales,

Qualifications

• High School Diploma or GED; degree preferred.
• Bachelor’s degree from an accredited college or university preferred.
• Strong communication, negotiation, and interpersonal skills.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and reactivate them.
• Leverage technology to enhance carrier satisfaction and efficiency.
• Support Capacity Procurement.
• Analyze freight market trends to inform pricing decisions.
• Use capacity analysis and internal tools to guide buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Deliver exceptional customer service and address carrier issues promptly.
• Collaborate with internal teams on shipment updates and execution.
• Maintain transit visibility and reinforce on-time pickup/delivery.

Skills

Inside sales

Account management

Operations

Negotiation

Communication

Education

High School Diploma or GED

Job description

C.H. Robinson Worldwide in Phoenix, AZ seeks a Capacity Portfolio Representative to blend inside sales, account management, and operations for a growing carrier portfolio.

You will match the right truck with the right shipment at the right time and price, delivering exceptional service through collaboration with carriers, dispatchers, and drivers. You’ll receive top-tier onboarding, ongoing development, and a supportive team culture focused on your success and internal advancement within Sales,