Carrier Portfolio Growth Specialist — Hybrid

C.H. Robinson Worldwide; Chicago (IL); Hybrid; USD 72,955,000 - 89,544,000; Full time

Benefits offered by this job

Hybrid in-office 4 days/week + 1 remt

Job summary

C.H. Robinson Worldwide is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations, growing a carrier portfolio and ensuring the right truck is matched with shipments on time and at the right price.

You will establish carrier relationships, monitor activity, and leverage automated tools to optimize capacity and pricing while delivering outstanding service. The role includes in-office four days a week with one remote day, reflecting the company’s

Qualifications

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Monitor account activity and reactivate inactive or underutilized accounts.
• Provide exceptional service by addressing carrier issues promptly and implementing effective solutions.

Responsibilities

• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor market trends, seasonality, and supply-demand factors to inform pricing decisions.
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
• Deliver exceptional customer service and proactively post, negotiate, and secure available capacity.

Skills

Inside sales

Account management

Operations coordination

Education

High School Diploma or GED

Bachelor’s degree

Tools

Automated booking products

Carrier website

Mobile apps

Internal costing tools

Job description

C.H. Robinson Worldwide is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations, growing a carrier portfolio and ensuring the right truck is matched with shipments on time and at the right price.

You will establish carrier relationships, monitor activity, and leverage automated tools to optimize capacity and pricing while delivering outstanding service. The role includes in-office four days a week with one remote day, reflecting the company’s