Carrier Relations & Capacity Strategist

C.H. Robinson Worldwide; Grandview Heights (OH); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Onboarding program

Top-tier training

Comprehensive benefits

Remote work option (1 day/week)

Job summary

C.H. Robinson Worldwide in the United States is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations to grow and manage a carrier portfolio.

You will engage trucking company owners, dispatchers, and drivers, matching the right truck with the right shipment while helping optimize pricing, service levels, and carrier satisfaction. The onboarding and training programs support your growth from day one.

Qualifications

• High School Diploma or GED equivalent.
• Bachelor’s degree from an accredited college or university.
• Experience using customer perspective to guide decisions and actions.
• Ability to persuade, motivate, influence, and negotiate.
• Strong decision-making, multi-tasking, communication and interpersonal skills.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
• Support Capacity Procurement.
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Deliver Outstanding Customer Service by addressing carrier issues promptly and implementing effective solutions.
• Regularly review and act on carrier feedback to improve service.
• Identify and recommend payment solutions for each carrier based on their needs.
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
• Execute Process Efficiency and collaborate with internal teams on shipment updates and problem resolution.
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
• Identify root causes of issues and implement solutions to enhance performance.

Skills

Relationship building

Negotiation

Sales skills

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree

Tools

Automated booking products

Carrier website

Mobile apps

Job description

C.H. Robinson Worldwide in the United States is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations to grow and manage a carrier portfolio.

You will engage trucking company owners, dispatchers, and drivers, matching the right truck with the right shipment while helping optimize pricing, service levels, and carrier satisfaction. The onboarding and training programs support your growth from day one.