Career-Ready Member Services Associate

ncsecu.org; Concord (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union in Concord, CA, is seeking an entry-level Associate Member Services Representative. You will provide exemplary member service, respond to inquiries by phone and in person, and support branch operations including cash handling and basic account activities.

Training will cover core modules and product knowledge. The role emphasizes confidentiality, teamwork, and adherence to security and policy guidelines.

Qualifications

• Must have high school diploma or GED equivalent.
• Demonstrates SECU’s Core Values.
• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Must complete the Core Module Program within 12 months of hire date.

Responsibilities

• Attend training sessions and core modules after onboarding.
• Greet and assist members in a courteous, professional manner via in-person, phone, and digital channels.
• Process transactions and balance a cash drawer according to standards.
• Operate a drive-through window as needed and handle cash/check deposits and related tasks.
• Maintain confidentiality and follow security procedures; support branch operations.

Skills

Customer service

Cash handling

Communication skills

Problem-solving

Education

High school diploma or GED

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union in Concord, CA, is seeking an entry-level Associate Member Services Representative. You will provide exemplary member service, respond to inquiries by phone and in person, and support branch operations including cash handling and basic account activities.

Training will cover core modules and product knowledge. The role emphasizes confidentiality, teamwork, and adherence to security and policy guidelines.