Career-Driven Customer Service & Scheduling Specialist

Orkin; Tupelo (MS); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Life Insurance

Employee Stock Purchase Plan

Job summary

Orkin in Tupelo, MS is seeking a Customer Service Specialist to deliver exceptional service, schedule visits, and optimize routes. You’ll work in a fast-paced environment with a service-minded, accountable team culture.

No industry experience is required; comprehensive benefits include medical, dental, vision, maternity, and life insurance, plus a 401(k) plan, paid time off, and training to help you grow within a mission-driven company.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritise tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided.
• Apply training to schedule appointments for technicians to minimize drive time and/or distance.
• Use active listening and probing questions to identify customer concerns and needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information

Skills

Customer service

Sales

Interpersonal communication

Microsoft Office

Time management

Data entry

Education

High School Diploma or equivalent

Tools

Windows OS

CRM systems

Web-based systems

Job description

Orkin in Tupelo, MS is seeking a Customer Service Specialist to deliver exceptional service, schedule visits, and optimize routes. You’ll work in a fast-paced environment with a service-minded, accountable team culture.

No industry experience is required; comprehensive benefits include medical, dental, vision, maternity, and life insurance, plus a 401(k) plan, paid time off, and training to help you grow within a mission-driven company.