Customer Experience Specialist — Pest Control Leader

Clark Pest Control; Tupelo (MS); Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) match

Maternity & life Insurance

Paid vacation and holidays

Sick leave

Tuition reimbursement

Employee discounts

Training program

Zusammenfassung

Orkin is seeking a Customer Service Specialist in Tupelo, MS. The role focuses on delivering top-notch service, managing appointments, and coordinating routes to minimize drive time for technicians. Training is provided, with a focus on accuracy and customer satisfaction.

The position offers competitive hourly pay, comprehensive benefits, and growth opportunities within a mission-driven company that values safety, professionalism, and empathy.

Qualifikationen

• No industry experience required; will train you.
• Strong service mindset and focus on customer satisfaction.
• Ability to stay organized and accurate in a fast-paced environment.

Aufgaben

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based and Web-based system to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer concerns through active listening and questions.
• Maintain accurate customer records and call dispositions.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance and protect customer privacy.

Kenntnisse

Service mindset

Customer service

Organizational skills

Attention to detail

Empathy

Team player

Communication skills

Jobbeschreibung

Orkin is seeking a Customer Service Specialist in Tupelo, MS. The role focuses on delivering top-notch service, managing appointments, and coordinating routes to minimize drive time for technicians. Training is provided, with a focus on accuracy and customer satisfaction.

The position offers competitive hourly pay, comprehensive benefits, and growth opportunities within a mission-driven company that values safety, professionalism, and empathy.