Customer Experience Specialist: Scheduling & Support

OPC Pest Services; Portsmouth (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Portsmouth, OH to help deliver industry-leading service. You will field incoming calls, schedule service visits, and coordinate routes to minimize drive time for technicians, while maintaining accurate customer records.

No industry experience is required; training will be provided. You will be part of a team with opportunities for growth, competitive pay, and a comprehensive benefits package including health coverage and a 401(k) plan.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer's privacy and other proprietary information.

Skills

Customer Service

Communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Portsmouth, OH to help deliver industry-leading service. You will field incoming calls, schedule service visits, and coordinate routes to minimize drive time for technicians, while maintaining accurate customer records.

No industry experience is required; training will be provided. You will be part of a team with opportunities for growth, competitive pay, and a comprehensive benefits package including health coverage and a 401(k) plan.