Care Team Supervisor - Front Office & Patient Care

American Oncology Management Company; Fort Wayne (IN); On-site; USD 33,000 - 58,000; Full time

Job summary

American Oncology Management Company in Fort Wayne is seeking a Care Team Supervisor who will lead the Care Team Specialist department while maintaining hands-on responsibility for patient intake, scheduling, medical records, and patient payments. The role focuses on delivering excellent patient care, ensuring efficient office workflow, and complying with policies.

You will supervise daily activities, train staff, manage staffing across locations, and address issues with diplomacy.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Minimum 2–3 years in Care Team Specialist or equivalent.
• 2–3 years supervisory/lead experience.
• Experience in oncology or specialty practice preferred.

Responsibilities

• Supervises Care Team Specialist department and leads workflow.
• Oversees patient intake, scheduling, medical records, and billing processes.
• Ensures adherence to HIPAA and regulatory requirements.
• Coordinates appointments, referrals, and hospital admissions.
• Audits the team's work for accuracy and compliance.
• Manages staff scheduling and time-off requests.
• Leading team meetings and staff development.

Skills

EMR systems

Billing procedures

MS Office

Customer service

Leadership

Organization

Problem solving

HIPAA compliance

Oncology knowledge

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration, Business, or related field preferred

Tools

EMR systems

Practice management software

Billing systems

Job description

American Oncology Management Company in Fort Wayne is seeking a Care Team Supervisor who will lead the Care Team Specialist department while maintaining hands-on responsibility for patient intake, scheduling, medical records, and patient payments. The role focuses on delivering excellent patient care, ensuring efficient office workflow, and complying with policies.

You will supervise daily activities, train staff, manage staffing across locations, and address issues with diplomacy.