Care Team Supervisor: Elevate Patient Experience & Operations

aoncology; Fort Wayne (IN); On-site; USD 50,000 - 87,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a senior administrator to supervise the Care Team Specialist department, oversee patient intake, scheduling, medical records, and financial transactions, and ensure efficient front-office operations while supporting providers in delivering excellent patient care.

You will drive compliance with policies, HIPAA requirements, and regulatory standards, mentor staff, coordinate multi-site workflows, and partner with the Practice Manager to improve

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred in Healthcare Administration, Business, or related field.
• Minimum 2-3 years of Care Team Specialist or equivalent healthcare experience.
• Minimum 2-3 years supervisory/lead experience.
• Experience in oncology or specialty physician practice setting preferred.
• Knowledge of EMR, practice management, and billing systems.
• Advanced proficiency in MS Office.
• Exceptional customer service and interpersonal communication skills.
• Strong leadership and people management capabilities.
• Excellent organizational and multitasking abilities with attention to detail.
• Knowledge of medical terminology, insurance verification, and healthcare billing practices.

Responsibilities

• Supervise Care Team Specialist department and oversee patient intake, scheduling, and medical records.
• Ensure efficient front office workflow and compliant patient care.
• Oversee scheduling, medical records, and documentation per physician orders.
• Monitor compliance, training, and performance of staff.
• Coordinate multi-site operations and lead regular team meetings.

Skills

EMR knowledge

Billing systems

Practice management

MS Office

Customer service

Leadership

Organizational skills

Communication

Medical terminology

Insurance verification

Team supervision

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration/Business

Tools

EMR systems

Practice management software

Microsoft Office

Job description

Fort Wayne Medical Oncology and Hematology is seeking a senior administrator to supervise the Care Team Specialist department, oversee patient intake, scheduling, medical records, and financial transactions, and ensure efficient front-office operations while supporting providers in delivering excellent patient care.

You will drive compliance with policies, HIPAA requirements, and regulatory standards, mentor staff, coordinate multi-site workflows, and partner with the Practice Manager to improve