Patient Services Specialist: Front Desk & Scheduling Pro

American Oncology Network, LLC; Indiana (PA); On-site; USD 22,041 - 35,817; Full time

Job summary

American Oncology Network, LLC is seeking a Patient Services Specialist to provide front-end patient support at Fort Wayne Medical Oncology and Hematology. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role requires coordinating appointments, maintaining physician schedules, and responding to inquiries across multiple sites with strong attention to privacy and regulatory compliance.

Qualifications

• Minimum one year of experience in a healthcare setting with strong customer service focus.
• Ability to document accurately and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office suite and EMR systems.”

Responsibilities

• Greet patients and caregivers to provide a welcoming experience.
• Check in patients and verify identity per standards; update demographic information.
• Collect payments, issue receipts, and notify Financial Counselor when needed.

Skills

Interpersonal skills

Communication

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, LLC is seeking a Patient Services Specialist to provide front-end patient support at Fort Wayne Medical Oncology and Hematology. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role requires coordinating appointments, maintaining physician schedules, and responding to inquiries across multiple sites with strong attention to privacy and regulatory compliance.