Oncology Front Desk & Scheduling Specialist

aoncology; Fort Wayne (IN); On-site; USD 21,807 - 36,341; Part time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to support front-end operations in Fort Wayne, IN. The role handles patient intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and exceptional service.

This PRN, not full-time position offers flexible coverage across locations, cross-training across stations, and opportunities to contribute to smooth clinic operations while ensuring HIPAA compliance and patient

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.

Skills

Interpersonal skills

Communication skills

Critical thinking

Organizational skills

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to support front-end operations in Fort Wayne, IN. The role handles patient intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and exceptional service.

This PRN, not full-time position offers flexible coverage across locations, cross-training across stations, and opportunities to contribute to smooth clinic operations while ensuring HIPAA compliance and patient