Care Team Supervisor: Front Office & Patient Experience

Fwmoh; Fort Wayne (IN); On-site; USD 33,000 - 58,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Care Team Specialist Supervisor to lead the Care Team Specialist department while maintaining hands-on responsibilities in patient intake, scheduling, medical records, and office financials.

You will ensure efficient front-office operations, HIPAA compliance, and exceptional patient experiences, while coaching staff, auditing workflows, and supporting providers across the clinic.

Qualifications

• Requires 2-3 years in Care Team Specialist or similar role.
• Experience supervising or leading teams is required.
• Healthcare/oncology clinic experience preferred.

Responsibilities

• Directs daily activities of Care Team Specialists and audits workflows.
• Oversees patient intake, check-in/out, scheduling, and records management.
• Manages patient payments, billing, and HIPAA-compliant documentation.
• Ensures compliance with policies, safety standards, and regulatory requirements.
• Trains, coaches, and evaluates staff; coordinates staffing and performance reviews.

Skills

EMR systems

Practice management software

Billing systems

MS Office Suite

Customer service

Leadership

People management

Organization & multitasking

Problem solving

Healthcare terminology

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration or related field (preferred)

Tools

EMR systems

Billing systems

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Care Team Specialist Supervisor to lead the Care Team Specialist department while maintaining hands-on responsibilities in patient intake, scheduling, medical records, and office financials.

You will ensure efficient front-office operations, HIPAA compliance, and exceptional patient experiences, while coaching staff, auditing workflows, and supporting providers across the clinic.