Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Fort Wayne (IN); On-site; USD 22,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. seeks a friendly Patient Services Specialist to manage front-end duties at our Fort Wayne clinic.

You will greet patients, verify identities, collect payments, schedule visits, and maintain accurate records in the EMR, ensuring a positive patient experience. This role requires strong communication, attention to detail, and the ability to handle multiple tasks across locations.

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Minimum 1 year in healthcare or physician office setting recommended.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet patients professionally and verify identifications per policy.
• Schedule appointments and manage physician availability across locations.
• Maintain patient records in EMR and handle payments and co-pays.
• Process forms, collect information, and respond to inquiries promptly.
• Assist with coverage and cross-station support as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Critical thinking

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. seeks a friendly Patient Services Specialist to manage front-end duties at our Fort Wayne clinic.

You will greet patients, verify identities, collect payments, schedule visits, and maintain accurate records in the EMR, ensuring a positive patient experience. This role requires strong communication, attention to detail, and the ability to handle multiple tasks across locations.