Patient Experience & Scheduling Specialist

American Oncology Network; Fort Wayne (IN); On-site; USD 33,000 - 55,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist in Fort Wayne, IN to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with accuracy and excellent service. You will greet patients, verify demographics, collect payments, coordinate with physicians, and support multiple stations across locations.

This role requires high attention to detail, multi-tasking, and strong communication skills.

Qualifications

• Strong interpersonal and communication skills for diverse populations.
• Customer service orientation with attention to accuracy and multitasking.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is preferred.
• Experience in healthcare front desk, scheduling, and EMR systems is a plus.

Responsibilities

• Greet patients professionally and document arrival status and location in the EMR.
• Check in patients, verify demographics, and collect payments/co-pays.
• Schedule appointments and coordinate physician requests and referrals.
• Maintain patient charts in the EMR and billing systems; handle mail, faxes, and records requests.
• Assist with training and onboarding of new Patient Services staff across locations.

Skills

Interpersonal communication

Customer service

Attention to detail

Microsoft Office (Word/Excel/PowerP

Education

High School Diploma

Associate degree preferred

Job description

American Oncology Network is seeking a Patient Services Specialist in Fort Wayne, IN to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with accuracy and excellent service. You will greet patients, verify demographics, collect payments, coordinate with physicians, and support multiple stations across locations.

This role requires high attention to detail, multi-tasking, and strong communication skills.