Care Team Lead & Front Office Supervisor

American Oncology Network; Fort Wayne (IN); On-site; USD 68,423,000 - 120,231,000; Full time

Benefits offered by this job

Ergonomic seating

Flexible schedules

Accessible workstations

Screen reader software

Job summary

American Oncology Network is seeking a Care Team Specialist Supervisor to lead the Care Team Specialist department in Fort Wayne while maintaining hands-on responsibilities in patient intake, scheduling, medical records management, and financial transactions.

The role emphasizes delivering excellent patient experiences, HIPAA compliance, and supervision of staff to optimize workflows across front office and clinical areas.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree in Healthcare Administration, Business, or related field preferred.
• Minimum 2-3 years of supervisory healthcare experience.

Responsibilities

• Supervise Care Team Specialist operations and audits to ensure quality.
• Oversee patient intake, scheduling, and medical records management.
• Manage patient payments, billing accuracy, and HIPAA compliant processes.
• Coordinate workforce, mentor staff, and drive process improvements.

Skills

EMR systems

Practice management software

Billing systems

MS Office Suite

Customer service

Leadership

Organizational skills

Problem solving

Medical terminology

Insurance verification

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration or related

Tools

EMR systems

Billing software

Practice management software

Job description

American Oncology Network is seeking a Care Team Specialist Supervisor to lead the Care Team Specialist department in Fort Wayne while maintaining hands-on responsibilities in patient intake, scheduling, medical records management, and financial transactions.

The role emphasizes delivering excellent patient experiences, HIPAA compliance, and supervision of staff to optimize workflows across front office and clinical areas.