Care Team Lead: Patient Experience & Operations

American Oncology Network, Inc.; Fort Wayne (IN); On-site; USD 33,000 - 58,000; Full time

Job summary

American Oncology Network is seeking a Care Team Specialist Supervisor in Fort Wayne, IN. The role leads a team handling check-in/check-out, scheduling, medical records, and patient financial transactions, while maintaining strong patient care standards.

The supervisor will ensure accurate record-keeping, timely payments, and compliance with HIPAA and organizational policies, supporting providers and optimizing patient experience daily.

Qualifications

• Education & experience requirements include a high school diploma or equivalent, with preferred associate degree in healthcare administration or related field.
• Experience as Care Team Specialist or similar healthcare role; supervisory or lead experience is required.
• Knowledge of EMR, practice management software and billing processes; oncology practice experience is a plus.

Responsibilities

• Supervise daily activities of the Care Team Specialist team and conduct regular workflow audits.
• Oversee patient check-in/check-out, scheduling, medical records, and patient financial transactions.
• Maintain HIPAA compliance, privacy standards, and accurate documentation across EMR and billing systems.
• Provide coaching, performance feedback, and scheduling for multi-site coverage as needed.

Skills

Customer service

Team leadership

Scheduling

EMR systems

Billing

MS Office

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

MS Office

EMR software

Billing systems

Job description

American Oncology Network is seeking a Care Team Specialist Supervisor in Fort Wayne, IN. The role leads a team handling check-in/check-out, scheduling, medical records, and patient financial transactions, while maintaining strong patient care standards.

The supervisor will ensure accurate record-keeping, timely payments, and compliance with HIPAA and organizational policies, supporting providers and optimizing patient experience daily.