Patient Services & Scheduling Specialist

Fort Wayne Medical Oncology & Hematology; Fort Wayne (IN); On-site; USD 21,807 - 36,341; Full time

Job summary

Fort Wayne Medical Oncology & Hematology is seeking a Patient Services Specialist to provide front-end patient support, handle intake, scheduling, medical records, and payments in a fast-paced, multi-site setting.

You will greet patients, verify identities, manage demographics, and coordinate with the care team while ensuring HIPAA compliance and accurate documentation. This role emphasizes customer service and detailed administrative work.

Qualifications

• High School Diploma required; Associates degree preferred.
• Strong customer service focus with attention to detail.
• Ability to multitask in a fast-paced, multi-site environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and verify identity; check in according to policy; document arrival.
• Maintain patient demographic information and update as required.
• Collect payments and co-pays; issue receipts; notify Financial Counselor when needed.
• Ensure completion of patient forms and history documentation; manage EMR entries.
• Answer calls promptly and route or document messages in EMR.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Microsoft Office (Word/Excel/PowerPt/O

Education

High School Diploma

Associates degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology & Hematology is seeking a Patient Services Specialist to provide front-end patient support, handle intake, scheduling, medical records, and payments in a fast-paced, multi-site setting.

You will greet patients, verify identities, manage demographics, and coordinate with the care team while ensuring HIPAA compliance and accurate documentation. This role emphasizes customer service and detailed administrative work.