Care Team Supervisor: Patient Access & Scheduling

aoncology; Fort Wayne (IN); On-site; USD 33,000 - 58,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Care Team Supervisor to lead the front office and Care Team Specialist department. You will oversee patient intake, scheduling, medical records management, and patient financial interactions while supporting providers to maintain exceptional patient care.

The role emphasizes compliance with HIPAA, clinical policies, and patient service excellence, with a focus on operational efficiency across multiple front-office functions.

Qualifications

• Minimum 2-3 years of experience as a Care Team Specialist or equivalent healthcare role.
• Minimum 2-3 years of supervisory, lead, or team coordination experience.
• Experience in oncology or specialty physician practice setting preferred.
• High School Diploma or equivalent required; Associate's degree preferred.

Responsibilities

• Supervises Care Team Specialist department and oversees patient intake, scheduling, and medical records management.
• Ensures accurate patient check-in, demographics, billings, and payments posting per policy.
• Maintains scheduling efficiency and provider calendars; coordinates changes and vacations.
• Oversees chart creation/update in EMR and billing systems; handles patient record requests per HIPAA.

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration, Business, or related field

Tools

EMR systems

Billing systems

Practice management software

MS Office Suite

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Care Team Supervisor to lead the front office and Care Team Specialist department. You will oversee patient intake, scheduling, medical records management, and patient financial interactions while supporting providers to maintain exceptional patient care.

The role emphasizes compliance with HIPAA, clinical policies, and patient service excellence, with a focus on operational efficiency across multiple front-office functions.