Patient Services Concierge: Scheduling & Records

American Oncology Network; Little Rock (AR); On-site; USD 48,483,000 - 67,279,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, intake, scheduling, medical records, and financial transactions across locations. The role emphasizes accurate documentation, HIPAA compliance, and strong customer service in a fast-paced, multi-site oncology setting.

Responsibilities include greeting patients, checking in, updating demographics, posting payments, scheduling with physicians, maintaining EMR data, and coordinating with

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and families to create a welcoming environment.
• Check in patients and verify demographics per standards in the EMR.
• Collect payments and assist with financial counseling coordination.
• Schedule appointments and manage physician requests and referrals.
• Maintain medical records and ensure HIPAA-compliant documentation.

Skills

Interpersonal communication

Multitasking

Organizational skills

MS Office proficiency

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, intake, scheduling, medical records, and financial transactions across locations. The role emphasizes accurate documentation, HIPAA compliance, and strong customer service in a fast-paced, multi-site oncology setting.

Responsibilities include greeting patients, checking in, updating demographics, posting payments, scheduling with physicians, maintaining EMR data, and coordinating with