Patient Access, Scheduling & Records Coordinator

American Oncology Management Company; Fort Wayne (IN); On-site; USD 22,000 - 36,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, and medical records, and handle financial transactions. The role requires at least 1 year in healthcare and strong customer service with attention to detail across multi-site operations.

Responsibilities include greeting patients, check-in, EMR documentation, payment processing, and scheduling under HIPAA guidelines. Travel is 0% per the posting.

Qualifications

• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Accurately check in patients, verify identity, and document arrival status in the EMR.
• Verify and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts as needed.
• Schedule and manage patient appointments, including new patients and follow-ups.
• Coordinate physician requests related to schedule changes and meetings.
• Create and maintain patient charts in the EMR and billing systems.

Skills

Interpersonal communication

Critical thinking

Organizational skills

Multitasking

Customer service

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, and medical records, and handle financial transactions. The role requires at least 1 year in healthcare and strong customer service with attention to detail across multi-site operations.

Responsibilities include greeting patients, check-in, EMR documentation, payment processing, and scheduling under HIPAA guidelines. Travel is 0% per the posting.