Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Indianapolis (IN); On-site; USD 23,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support in Indianapolis.

You will handle patient intake, scheduling, medical records, and financial transactions with accuracy and exceptional service. Responsibilities include greeting patients, verifying identities, updating demographics, posting payments, and supporting multi-site operations across locations.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of 1 year experience in a healthcare setting.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and verify identity; document in EMR.
• Schedule and manage patient appointments and referrals.
• Maintain accurate patient demographics and medical history in records.
• Process and post patient payments; balance daily transactions.
• Provide cross-site coverage and support across Patient Services stations.

Skills

Customer service

Communication

Microsoft Office

HIPAA knowledge

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

EMR software

Billing software

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support in Indianapolis.

You will handle patient intake, scheduling, medical records, and financial transactions with accuracy and exceptional service. Responsibilities include greeting patients, verifying identities, updating demographics, posting payments, and supporting multi-site operations across locations.