Patient Services Concierge, Front Desk & Scheduling

American Oncology Network; The Woodlands (TX); On-site; USD 21,807 - 36,341; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to manage front-end patient support, including intake, scheduling, medical records, and payments, while ensuring accurate documentation and high-quality customer service. Responsibilities span across multiple stations and may vary with office size and staffing.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced, multi-site environment.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of 1 year of healthcare or physician office experience.
• Strong customer service orientation with attention to detail.

Responsibilities

• Greet patients and manage intake and scheduling in the EMR.
• Register patients, verify identity, and document arrival status.
• Process payments and assist with billing per policy.
• Coordinate appointments and communicate with physicians and care teams.
• Maintain medical records and HIPAA compliant documentation.
• Provide coverage across stations and locations as needed.

Skills

Interpersonal communication

Customer service focus

Multitasking

Attention to detail

Organizational skills

Problem solving

Prioritization

Team collaboration

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist to manage front-end patient support, including intake, scheduling, medical records, and payments, while ensuring accurate documentation and high-quality customer service. Responsibilities span across multiple stations and may vary with office size and staffing.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced, multi-site environment.