Care Team Advocate – Hybrid Claims Support

Sedgwick Claims Management Services Ltd; Cedar Rapids (IA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work model

Job summary

Sedgwick is seeking a Care Team Representative in Cedar Rapids, IA to deliver excellent service to callers about claims and benefits. You will handle multi-line requests with empathy, document interactions, and guide customers through the process.

This entry-level role offers training, a supportive mentor, and the chance to grow within a flexible hybrid work environment and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.
• Inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Verbal and written communication

PC literacy

Organization

Interpersonal skills

Multitasking

Multi-system support

Education

High school diploma or GED

Job description

Sedgwick is seeking a Care Team Representative in Cedar Rapids, IA to deliver excellent service to callers about claims and benefits. You will handle multi-line requests with empathy, document interactions, and guide customers through the process.

This entry-level role offers training, a supportive mentor, and the chance to grow within a flexible hybrid work environment and comprehensive benefits.