Care Team Advocate — Hybrid Support Specialist

Sedgwick Claims Management Services Ltd; Cedar Rapids (IA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training program

Dedicated mentor and manager

Career development opportunities

Benefits package

Job summary

Sedgwick Claims Management Services Ltd in Cedar Rapids, IA, is seeking an entry-level Care Team Representative to deliver empathetic, high-quality service to callers about claims. You will assist multiple client accounts in a shared services environment and document call details accurately.

The role includes a comprehensive training program, a dedicated mentor, and opportunities for career growth, with a benefits package supporting well-being.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Educates customers on documentation, time frames, and claim status.
• Enters verbal and written claim information into the system accurately.
• Directs calls to appropriate contacts or escalates as needed.

Skills

Customer service

Communication

Typing

PC literacy

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd in Cedar Rapids, IA, is seeking an entry-level Care Team Representative to deliver empathetic, high-quality service to callers about claims. You will assist multiple client accounts in a shared services environment and document call details accurately.

The role includes a comprehensive training program, a dedicated mentor, and opportunities for career growth, with a benefits package supporting well-being.