Care Team Specialist — Hybrid Claims Support

Sedgwick; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stable environment

Comprehensive training program

Mentor and management support

Career development opportunities

Inclusive benefits package

Job summary

Sedgwick in Indianapolis is seeking an entry-level Care Team Representative to provide excellent service to callers about claims across multiple lines of business, expediting the process and delivering one-call resolutions.

You’ll train with mentors, work in a hybrid model near our Indianapolis Center of Excellence, and join a diverse, supportive team that values attendance, clear communication, and thoughtful problem-solving.

Qualifications

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Customer service

Communication

Multitasking

Teamwork

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Sedgwick in Indianapolis is seeking an entry-level Care Team Representative to provide excellent service to callers about claims across multiple lines of business, expediting the process and delivering one-call resolutions.

You’ll train with mentors, work in a hybrid model near our Indianapolis Center of Excellence, and join a diverse, supportive team that values attendance, clear communication, and thoughtful problem-solving.