Care Team Advocate - Hybrid Claims Support

Sedgwick; Cedar Rapids (IA); Híbrido; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Sedgwick is hiring a Care Team Representative in Cedar Rapids, IA, offering an in-person base with a flexible hybrid work style. The role focuses on empathetic service for claims across multiple lines of business, expediting processes and capturing detailed notes on calls.

With a comprehensive training program and a dedicated mentor, you will support employees and customers from respected brands, while advancing within a structured career path in a diverse benefits package environment.

Formación

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Strong communication and organizational skills essential.

Responsabilidades

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Educates and informs customers about required documentation, time frames, and claim status.
• Performs claim intake and full-service customer support within regulatory and client expectations.

Conocimientos

Excellent verbal and written comms

PC literate

Typing skills

Strong organizational skills

Interpersonal skills

Multi-tasking

Multi-system proficiency

Teamwork or independent work

Attendance and reliability

Performance competencies

Educación

High school diploma or GED

Herramientas

Microsoft Office

Windows OS

Descripción del empleo

Sedgwick is hiring a Care Team Representative in Cedar Rapids, IA, offering an in-person base with a flexible hybrid work style. The role focuses on empathetic service for claims across multiple lines of business, expediting processes and capturing detailed notes on calls.

With a comprehensive training program and a dedicated mentor, you will support employees and customers from respected brands, while advancing within a structured career path in a diverse benefits package environment.