Care Team Associate – Hybrid, Afternoon/Evening

Sedgwick; Orlando (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stable in-office and virtual work

Comprehensive training program

Mentor and career development

Diverse benefits package

Work-life balance

Job summary

Sedgwick is seeking an Entry-level Care Team Representative to provide excellent service to callers regarding claims across multiple lines. You will help expedite claims, document calls, and route inquiries to the right team while maintaining empathy and accuracy.

Ideal candidates bring clear communication, a basic understanding of Microsoft Office, and the ability to work in a hybrid setting near Orlando, FL. Training and mentorship are provided to develop your career with Sedgwick.

Qualifications

• High school diploma or GED required.
• One year customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and solving problems related to claims applications and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements.

Education

High school diploma or GED

One year customer service experience

Tools

Microsoft Office

Job description

Sedgwick is seeking an Entry-level Care Team Representative to provide excellent service to callers regarding claims across multiple lines. You will help expedite claims, document calls, and route inquiries to the right team while maintaining empathy and accuracy.

Ideal candidates bring clear communication, a basic understanding of Microsoft Office, and the ability to work in a hybrid setting near Orlando, FL. Training and mentorship are provided to develop your career with Sedgwick.