Hybrid Care Team Advocate — Claims Support

Sedgwick Claims Management Services Ltd; Dubuque (IA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Mentor program

Career development

Diverse benefits

Job summary

Sedgwick is seeking a Care Team Representative in Dubuque, IA to provide empathetic service on claims across multiple lines of business. The role emphasizes timely, accurate notes and one-call resolutions with clients and employees.

The position offers a hybrid work style with in-office and virtual components, plus a comprehensive training program and career development opportunities within a diverse benefits package.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and solving problems related to the claims process.
• Perform claim intake and full-service customer support.
• Educate customers about documentation, time frames, payment info, and claim status.
• Enter verbal and written claim information into systems.
• Direct calls to the appropriate contact or escalate as needed.
• Attendance during scheduled work hours is required.

Skills

Verbal communication

Written communication

PC literacy

Microsoft Office

Typing speed

Organizational skills

Interpersonal skills

Multi-tasking

Teamwork

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Care Team Representative in Dubuque, IA to provide empathetic service on claims across multiple lines of business. The role emphasizes timely, accurate notes and one-call resolutions with clients and employees.

The position offers a hybrid work style with in-office and virtual components, plus a comprehensive training program and career development opportunities within a diverse benefits package.