Care Team Advocate - Hybrid Claims Support

Sedgwick Claims Management Services Ltd; Irving (TX); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and matching

PTO and paid time off

Job summary

Sedgwick, a leading claims management service, is seeking a Care Team Representative in Irving, TX. This entry-level position supports callers on multiple client accounts, providing instruction and resolution for claims processes.

A mentor will guide you as you learn our systems and client expectations in a collaborative, hybrid environment. You will handle claim intake, educate claimants on required documents, and ensure accurate notes are recorded while maintaining high-quality service across

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Inbound call center experience desired.

Responsibilities

• Provide excellent service with empathy to callers regarding claims.
• Educate customers on documentation, timelines, and claim status.
• Enter accurate claim information into systems and direct calls appropriately.

Skills

Verbal communication

Written communication

PC literacy

Typing

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick, a leading claims management service, is seeking a Care Team Representative in Irving, TX. This entry-level position supports callers on multiple client accounts, providing instruction and resolution for claims processes.

A mentor will guide you as you learn our systems and client expectations in a collaborative, hybrid environment. You will handle claim intake, educate claimants on required documents, and ensure accurate notes are recorded while maintaining high-quality service across