Care Operations & Client Relations Lead

Caring for Others; Medford (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Dental & Vision Insurance

Life Insurance

Employee Assistance Program

Health insurance premiums

401(k) with match

Professional development

Training & orientation

Supportive team

Job summary

Caring for Others is seeking a dedicated operations coordinator to keep our in-home care standards compliant and high performing in Medford, Oregon. You will be the central hub for care coordination, client communication, scheduling, and branch operations.

You will connect Clients, families, Caregivers, Case Managers, and partners to ensure consistent, high-quality support while maintaining licensing documentation and supporting billing accuracy.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsibilities

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Skills

Home care

Healthcare coordination

Client-facing

Organizational skills

Communication skills

HIPAA compliance

Tech-savvy

Documentation

Team collaboration

Billing/authorization

Tools

Scheduling systems

Healthcare management software

Job description

Caring for Others is seeking a dedicated operations coordinator to keep our in-home care standards compliant and high performing in Medford, Oregon. You will be the central hub for care coordination, client communication, scheduling, and branch operations.

You will connect Clients, families, Caregivers, Case Managers, and partners to ensure consistent, high-quality support while maintaining licensing documentation and supporting billing accuracy.