Care Manager: Home Care Coordination & Client Relations

Caring for Portland, LLC; Lincoln City (OR); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Dental insurance

Vision insurance

Life insurance

Employee assistance program

401(k) with employer match

Professional development

Training & orientation week

Job summary

Caring for Others is seeking a Care Manager to act as the hub for care coordination, compliance, staffing, and scheduling across the Northern Coast of Oregon. You will connect Clients, families, caregivers, Case Managers, and referral partners to ensure high-quality home care delivery.

You will develop individualized service plans, perform client assessments, prepare intake materials, and support accurate billing through proper authorizations.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients - including evaluating Clients in their homes throughout the Northern Coast of Oregon
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Care coordination

Communication

HIPAA compliance

Scheduling

Documentation

Team collaboration

Tech literacy

Customer service

Time management

Proactive/problem solving

Tools

Scheduling systems

Billing systems

Care management software

Job description

Caring for Others is seeking a Care Manager to act as the hub for care coordination, compliance, staffing, and scheduling across the Northern Coast of Oregon. You will connect Clients, families, caregivers, Case Managers, and referral partners to ensure high-quality home care delivery.

You will develop individualized service plans, perform client assessments, prepare intake materials, and support accurate billing through proper authorizations.