Client Experience & Operations Lead — Home Care

Civility Home Care LLC; Danbury (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Mileage reimbursement

Sick pay

Vacation pay

Supplemental insurance pay

On-call pay

Bonus potential

Job summary

Civility Home Care LLC is seeking an Office Operations Manager to serve as the primary operational lead and main client contact. The role oversees intake, new starts, scheduling, billing/payroll preparation, and compliance coordination, with travel to client homes, facilities, and events.

Strong leadership and compassionate, professional demeanor are essential. The ideal candidate will manage two administrative assistants, coordinate with the Supervisor, and maintain HIPAA-compliant

Qualifications

• Experience in home care or healthcare operations.
• Strong leadership and communication skills.
• Ability to manage multiple priorities independently and travel to client homes.
• Familiarity with billing, payroll, and compliance workflows.

Responsibilities

• Act as primary operations lead and client relationship contact.
• Oversee intake, new starts, scheduling, and office workflows.
• Coordinate billing, payroll oversight, and compliance processes.
• Supervise Administrative Assistants and coordinate with Supervisor.
• Ensure HIPAA compliance and accurate client/caregiver documentation.

Skills

Office management

Leadership

Customer service

Scheduling

Billing

HIPAA compliance

Tools

WellSky/ClearCare

QBO / QuickBooks Online

Job description

Civility Home Care LLC is seeking an Office Operations Manager to serve as the primary operational lead and main client contact. The role oversees intake, new starts, scheduling, billing/payroll preparation, and compliance coordination, with travel to client homes, facilities, and events.

Strong leadership and compassionate, professional demeanor are essential. The ideal candidate will manage two administrative assistants, coordinate with the Supervisor, and maintain HIPAA-compliant