Care Navigator: Medical Support Assistant

US-Department-of-Veterans-Affair; Temple (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

United States Department of Veterans Affairs, Temple, TX, seeks a Medical Support Assistant to assist with front desk duties, scheduling, and patient coordination in a care setting. The role supports clinic operations and patient care by handling requests, data entry, and communications with healthcare staff.

The position emphasizes accuracy, adherence to scheduling guidelines, and professional interaction with diverse patients and teams.

Qualifications

• Knowledge of basic medical terminology to assist in the provision of care to patients.
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner.

Responsibilities

• Assist with front desk duties, answer calls, and greet visitors.
• Schedule and reschedule patient appointments in accordance with scheduling guidelines.
• Coordinate information and actions related to patient care and services.

Skills

Medical terminology

Customer service

Data entry

Clinic scheduling

Communication

Education

High school diploma or GED

State/provincial proficiency certificate

Tools

Office automation software

Electronic health records (EHR) systems

Job description

United States Department of Veterans Affairs, Temple, TX, seeks a Medical Support Assistant to assist with front desk duties, scheduling, and patient coordination in a care setting. The role supports clinic operations and patient care by handling requests, data entry, and communications with healthcare staff.

The position emphasizes accuracy, adherence to scheduling guidelines, and professional interaction with diverse patients and teams.