Medical Support Specialist – Patient Care & Scheduling

Veterans Health Administration; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Cincinnati VA Medical Center is seeking a Medical Support Assistant to support physicians, nurses, and staff across the Call Center, Urgent Care, and interdisciplinary care teams. The role includes front desk duties, scheduling, and patient data management.

The position is entry-level, with guidance from experienced staff and supervision. Applicants must meet basic requirements and there is room for development within VA standards.

Qualifications

• Basic medical terminology knowledge to support patient care.
• Ability to record patient messages and relay physician follow-up requests.
• Ability to operate office equipment and scheduling/record systems.

Responsibilities

• Perform front desk duties, greet visitors, and answer calls.
• Schedule, reschedule, and manage patient appointments.
• Review patient records for demographics and insurance information.
• Consult with clinic staff when processing physician scheduling and orders.

Skills

Medical terminology

Customer service

Communication

Data entry

Scheduling

Independence

Front desk/phone etiquette

Education

High school diploma / GED

Two years of education above high school

Tools

Office automation software

Electronic health records (EHR)

Job description

Cincinnati VA Medical Center is seeking a Medical Support Assistant to support physicians, nurses, and staff across the Call Center, Urgent Care, and interdisciplinary care teams. The role includes front desk duties, scheduling, and patient data management.

The position is entry-level, with guidance from experienced staff and supervision. Applicants must meet basic requirements and there is room for development within VA standards.