Medical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Jackson (MS); On-site; USD 32,000 - 54,000; Full time

Job summary

The United States Department of Veterans Affairs seeks a Medical Support Assistant to perform administrative and technical duties supporting Community Care and patient care services. Responsibilities include front desk duties, phone screening, and scheduling both inpatient and outpatient appointments in accordance with scheduling guidelines.

Entry-level to developmental responsibilities, with guidance from experienced staff.

Qualifications

• Knowledge of medical terminology to support patient care.
• Customer service skills to handle inquiries and coordinate care.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Answer phones and greet patients at the MSA unit.
• Schedule, cancel, and modify patient appointments.
• Review patient records and demographics; verify insurance information.

Skills

Medical terminology

Customer service

Communication

EHR navigation

Education

High school diploma / GED

Tools

ICB system

Scheduling software

EHR systems

Job description

The United States Department of Veterans Affairs seeks a Medical Support Assistant to perform administrative and technical duties supporting Community Care and patient care services. Responsibilities include front desk duties, phone screening, and scheduling both inpatient and outpatient appointments in accordance with scheduling guidelines.

Entry-level to developmental responsibilities, with guidance from experienced staff.