Patient Access & Scheduling Specialist

Veterans Health Administration; Norristown (Montgomery County); Sur place; USD 47 000 - 61 000; Plein temps

Résumé du poste

Veterans Health Administration is seeking a Medical Support Assistant to support clinicians and patients at the Norristown, PA clinic. The role focuses on front-desk duties, scheduling, message routing, and patient data accuracy to ensure smooth patient flow.

Responsibilities include greeting patients, phone triage, appointment coordination, and assisting clinical staff with clerical tasks per VHA guidelines.

Qualifications

• Education recognized by the U.S. Department of Education for qualification purposes.
• Ability to schedule appointments and interpret orders per VHA guidelines.
• Experience providing clerical support in a medical setting is preferred.

Responsabilités

• Answer phones and greet patients.
• Relay messages to appropriate staff.
• Schedule appointments and interpret provider orders per scheduling guidelines.
• Verify and update demographics and insurance information at check-in.
• Coordinate transfers between VA facilities or external hospitals.
• Assist in orientation of new clinical staff on VA policies.

Connaissances

Phone etiquette

Scheduling

Clerical support

Teamwork

Formation

Education recognized by US Dept of Education

Description du poste

Veterans Health Administration is seeking a Medical Support Assistant to support clinicians and patients at the Norristown, PA clinic. The role focuses on front-desk duties, scheduling, message routing, and patient data accuracy to ensure smooth patient flow.

Responsibilities include greeting patients, phone triage, appointment coordination, and assisting clinical staff with clerical tasks per VHA guidelines.